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The Vacuum Debates

The thing that really sucks people into the vacuum debates is that there exist almost as many models and brands as there are opinions about which model and brand one should buy. Given the intensity of the debates, it will come as no surprise when someone ultimately disagrees with HCA’s three selections for professional residential […]

Throngs Attracted to House Cleaning by Low Investment

Based on our annual mailings to competitors, we found that over 100 of the total 200 to 250 house cleaning companies serving the greater Denver Metro Area gave up last year, and were replaced by about the same number of new companies. Entrepreneurs are attracted to the industry due to its low investment and high-growth […]

Start-up Operating Forecasts: Q&A

by Chris Lude, Co-Owner of Denver Concierge. —-Original Message—– Sent: Tuesday, June 8, 2004 10:46 AM To: Chris Lude Subject: Info I’m not sure I understand your operating forecasts. Why are you hiring employees you do not need throughout the first year? Reply: 9 June 2004 Thank you for your interest. The decision to carry, […]

First Steps to Scaling a Maid Service

—–Original Message—– From: M Sent: Friday, June 25, 2004 12:58 PM Subject: how do I change? Hi! I have had a small cleaning business for the past 14 years. I clean houses myself but I would like to expand and hire some employees, but I have a fear. I am trusted by all of my […]

Collecting From Rascals

By Chris Lude, Co-Owner of Denver Concierge. Our most notable bad debt losses have always resulted from our own lapses of judgment. On a day with some slack in our schedule, a realtor calls up and asks us to clean an empty house in a rush for an open house she is doing tomorrow. We […]

Are You a Professional?

When I accepted the position for the Alliance, I had a long talk with the HCA staff about “agenda.”We all harmonized on this: Raise the level of awareness that house cleaning .keeping .is, indeed, a profession, and its potentials will grow remarkably through commitments to professionalism.

Starting a Maid Service: Pricing and Other Quandaries

By Chris Lude, Co-Owner of Denver Concierge. —–Original Message—– Sent: Thursday, May 27, 2004 11:58 AM To: Chris Lude Subject: info hello I am in the process of starting a new cleaning business and as I was looking over the websites I came to yours. I would like to know if there is any information […]

HCA Pricer

Background and Description The HCA Automatic Pricing Tool (“HCA Pricer”) represents a system for predicting the time required (“HCA Clean Time”) to professionally clean a human-occupied primary residence (“Household”), based on a Household’s attributes (“HCA Pricer Attributes”), the number of individuals involved in the cleaning process (“Team Size”), the efficiency factors for the actual individuals […]

Operating a Scaled Maid Service Enterprise

Suddenly the house cleaning industry is awash in know-it-alls. So let me begin by saying we obviously don’t. All we can offer is what has worked for us, and our experiences seem to be remarkably different from what is being sold as gospel by the house cleaning industry’s gurus.

How to Price House Cleaning Assignments

I’d Rather be Golfing I would prefer to play golf than do in-home price quotes–I am really tired of doing them. So I can’t dispute all the good reasons for skipping them. However, for those who are still on the fence, let me explain the reasons I still keep choosing them over golf: