Foreword

There are loads of methods for managing employees, many of which might be effective. Unfortunately, we have only tried one method. We can attest that it worked, based on the fact that we managed to build one of the five largest independent stand-alone pure house cleaning companies in the US in just five years. We believe that the single largest factor contributing to the fantastic growth rates of Denver Concierge has been the company’s commitment to providing exceptional (and continuously improving) service. And in a labor-intensive service industry like house cleaning, nothing is more important than managing employees.

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by Tonza Borden

As a professional house cleaner, cleaning without water was unimaginable until I did it. This once in a lifetime experience forced me to use on-the-spot and creative techniques to accomplish a tall task. Prior to accepting a new construction cleaning assignment, I inquired about running water and live electrical power. However, when I arrived on the work site, I was informed the City hadn’t tapped the sewer lines. That means water was on in the house but I (nor anyone else) could run water through the drains because the plumbing wasn’t connected to the sewer. Scoping The Dirt Damage If we didn’t need the moulah, I would have done an about face and told the builder “see ya”. Nevertheless, I decided to accept the challenge. Because of builder imposed time constraints, I made a quick assessment of what all needed to be cleaned. The house was approximately 4,000 square feet with stairs, and a mother-in-law suite above the garage and it was a mess.

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By Theresa Peterson

Peterson’s Maid To Order

A carrot, an egg, and a cup of coffee …You will never look at a cup of coffee the same way again. A young woman went to her mother and told her about her life and how things were so hard for her. She did not know how she was going to make it and wanted to give up. She was tired of fighting and struggling. It seemed as one problem was solved, a new one arose. Her mother took her to the kitchen. She filled three pots with water and placed each on a high fire. Soon the pots came to boil. In the first she placed carrots, in the second she placed eggs, and in the last she placed ground coffee beans. She let them sit and boil, without saying a word. In about twenty minutes she turned off the burners. She fished the carrots out and placed them in a bowl. She pulled the eggs out and placed them in a bowl. Then she ladled the coffee out and placed it in a bowl. Turning to her daughter, she asked, “Tell me, what do you see?” “Carrots, eggs, and coffee,” she replied. Her mother brought her closer and asked her to feel the carrots. She did and noted that they were soft.

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By Theresa Peterson

Peterson’s Maid To Order

House cleaning is as old as the original man. Even the cavemen did rudimentary cleaning of their caves, as they soon found that the remnants of food and feces left around the cave attracted animals of all kinds into their shelters.

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